Contact Us
Contact Us
We’re here for all your questions, loadout advice, or order help. Whether you're gearing up for a summer soak or need support with your W LOADOUT purchase, our team is ready to assist. Here's how to reach us and what to include so we can get back to you quickly.
Get in Touch
The fastest way to reach us is by using our contact form or emailing us directly. We typically respond within 24 hours on weekdays. (Messages sent on weekends or holidays may take slightly longer, but we’ll get back to you as soon as possible.)
Email:
📧 wloadoutsup@gmail.com
(Please include a subject like: “Order #1234 – Shipping Question” to help us respond faster.)
Contact Form
You’ll find our Contact Us form on the site — it’s the best way to make sure we get all the details we need. The form usually asks for:
- Name (required) – So we know who we’re helping
- Email (required) – Make sure it’s typed correctly so we can reply
- Order Number (optional) – Helps us pull up your order faster
- Subject (optional) – A short title like “Return Request” or “Product Question”
- Message (required) – Describe what you need help with in detail
Once submitted, your message goes straight to our support team. You’ll get a confirmation and we’ll follow up by email — so keep an eye on your inbox (and check spam just in case).
Support Policy
Right now, email is our primary support channel. It lets us track conversations, share links, and resolve things efficiently. If we add live chat or phone support in the future, we’ll update this page.
What You Can Expect
When you contact W LOADOUT, here’s what you can count on:
- Quick Replies: Most questions get answered within a few hours
- Tactical Support: We know our water blasters inside and out and can guide you
- Problem Solving: From tracking orders to helping with returns, we’re on it
- Respectful, Real Help: We take your concerns seriously — even if the product is all about fun, support is not a game